Refund Policy

Effective Date: January 1, 2024

1. Return Period

You have 30 days from the date of delivery to return your BagVault storage organizer for a full refund, provided it meets our return conditions.

2. Return Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In original packaging with all components and accessories
• Free from damage caused by misuse or normal wear
• Accompanied by the original receipt or proof of purchase

3. Return Process

1. Contact our customer service at returns@bagvault.fr
2. Provide your order number and reason for return
3. Receive a return authorization and shipping instructions
4. Package the item securely and ship to our returns center

4. Refund Processing

Once we receive and inspect your return:

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation when processed

5. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service.

6. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately. We will provide a prepaid return label and expedite your replacement.

8. Non-Returnable Items

Customized or personalized storage organizers cannot be returned unless defective.

9. Contact Us

For return-related questions:

Email: returns@bagvault.fr
Phone: +33 1 23 45 67 89
Address: BagVault Returns, 123 Rue de l'Organisation, 75001 Paris, France